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April 05, 202412:35 PM
last updatedApril 05, 20244:35 AM
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Hi
A customer made an overpayment of £0.60p. Each month if is marked off again an invoice. They have asked if I could write the 60p off, how do I do this?
Many thanks in advance
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Greetings, Felix.
I'm here to ensure you can write off your customer's overpayment. No worries, this is quick and easy.
Let me show you how:
- From theCustomersmenu, clickCreate Invoices.
- Choose the customer name in theCustomer:Jobfield.
- SelectMinor Charge-Offin the Item field and enter the amount of overpayment.
- HitApply Credits.
- Choose the credit in theAvailable Creditssection (The amount of credit should match the amount of invoice).
- ClickDoneto close theApply Creditswindow.
- Once done, hitSave & Close.
Check out this article for more info:Write off customer and supplier balances.
Moreover, I've included a list of helpful articles to help you handle your sales transaction in QuickBooks Desktop (QBDT):
Keep me posted if you have additional queries about managing your customers in QBDT. I'll be around to offer a helping hand. Keep safe and have a good one!
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Hi Erika
Thank you for this, but it is not resolved, I do not have Minor Charge off, I am in the UK not sure it that makes a difference?
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Thanks for getting back,Felix.
Let me make it up to you and provide some ways by creating a minor charged-off item in QuickBooks Desktop (QBDT).
Here's how:
- From theListsmenu, chooseItem Lists.
- Select theItembutton and chooseNew.
- ChooseOther Chargeas theItem Typeand selectContinue.
- EnterMinor Charge-Offin theItem Name/Number field.
- SelectNon-Taxable Salesin theTax Codefield.
- ChooseMinor A/R and A/P Charge Offin theAccountfield.
- HitOKto save and create the item.
Moreover, you can also seek assistance from your accountant if you need further guidance managing a minor charge-off item. If you don't have one, you can use ourFind-an-Accountanttool to look for an expert near you.
Furthermore, here's an article that you can browse through for you to be able to enter an opening balance for a bank, credit card, and other types of accounts in QBDT:Enter opening balances for accounts in QuickBooks Desktop.
Don't hesitate to let me know if you still have further queries managing charge-off items. I'd be glad to assist you at any time. Take care.
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Hi Sherrie
Thank you for your help. I go to list but there is no List Item to select- see attached screenshot
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I understand the importance of creating a minor charged-off item in QuickBooks Online (QBO), Felix.
It seems like you're using QuickBooks Online. The steps provided above apply to QuickBooks Desktop (QBDT). I'm here to share the correct steps for QBO.
To create a minor charged-off item in QuickBooks Online, follow these steps:
- Navigate to theGearicon and selectChart of Account.
- Click on the New button at the top right to create a new account.
- For the Account Type, selectExpense.
- From theDetail Type, selectBad debts.
- ClickSave and Close.
Next, you'll need to create a bad debt item: Here's how:
- Go to theGearicon and select Products and Services.
- Click theNewbutton at the top right and selectNon-stock.
- Name the item something likeBad debt.
- Select theBad debtsyou just created from theIncome account.
- ClickSave and Close.
Check out this article for more information:Write off bad debt in QBO.
In addition, you can check this article to guide you on how to run and manage reports accordingly in QuickBooks:Run reports in QuickBooks Online.
Let me know if you have additional questions or concerns with writing off bad debt in QBO. I'm always here to help. Have a good one.
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