Postal Service (2024)

Although the United States Postal Service (USPS) has been an independent agency since 1970, please contact Congresswoman Pelosi's office if you are experiencing persistent problems with mail delivery. Below please find answers to frequently asked questions.

How do I find a Zip Code?

If you have the address, but do not know the Zip Code, click here. You will be asked to fill in the address. When you submit the address, the search program will find the Zip Code for you.

I’m moving. Do I have to go to the post office to notify them of my new address?

No. You can file a change of address form on-line.
Please note: this form can also be used for a temporary relocation.

What should I do if I think my First-Class Mail is lost?

When First-Class Mail does not arrive, the post office has no sure way of knowing what may have happened to the item. Only Registered Mail and Express Mail items are accounted for during their entire journey through the mail system. However, you can file a complaint of your non-received mail with the USPS.

If expected mail has not arrived after sufficient time has elapsed (please wait 14 days from its date of mailing), please fill out PS Form 1510, Mail Loss/Rifling Report. This form is available at your local post office. Another option you have is to contact your local Consumer Affairs Claims and Inquiry office.

Whichever way you choose, a postal employee will assist you in completing your inquiry. Specifics will be directed to the Inspection Service Operation Support (ISOS) office for the state in which the article was mailed.

How can I report a problem or file a complaint?

The USPS is currently using a method of capturing customer complaints and eliminating the complaint card used at Post Office facilities. This new and expanding program will permit you to submit complaints in one of three ways:
Filing a complaint online by visiting the USPS website and clicking the contact us link at the bottom of the page. It will ask you to submit your question; however, it is the link the USPS recommends for filing a complaint.
Calling 1-800-ASK-USPS (1-800-275-8777).
Speaking to the Station Manager at a local Post Office.

What can I do if I need immediate assistance?

If you need immediate assistance, please give USPS a call.

General Information
1-800-ASK-USPS® or (800) 275-8777
Hours of Operation:
Monday through Friday from 8:00 a.m. to 8:30 p.m. (Eastern Time)
Saturdays from 8:00 a.m. to 6:00 p.m. (Eastern Time)
Closed Sundays and Holidays

Domestic Package Tracking
1-800-222-1811
Hours of Operation:
Monday through Friday from 7:30 a.m. to 10:30 p.m. (Eastern Time)
Saturdays, Sundays and Holidays from 9:00 a.m. to 8:00 p.m. (Eastern Time)

International Package Tracking
1-800-222-1811
Hours of Operation:
Monday through Friday from 8:00 a.m. to 9:30 p.m. (Eastern Time)
Saturdays from 9:00 a.m. to 7:00 p.m. (Eastern Time)
Closed Sundays and Holidays

TDD/TTY
1-877-877-7TDD (1-877-877-7833)
Hours of Operation:
Monday through Friday from 7:30 a.m. to 10:00 p.m. (Eastern Time)
Saturdays from 8:00 a.m. to 8:00 p.m. (Eastern Time)
Sundays and Holidays from 9:00 a.m. to 8:00 p.m. (Eastern Time)

Postal Service (2024)

FAQs

Is it hard to pass the postal exam? ›

While the number of applicants who pass the Postal Exam range from 10-20% depending on the year, our students enjoy an incredible 95% passing rate. It's really that easy.

What happens if you don't use enough postage? ›

Returned to the sender with the reason for nondelivery “Returned for Additional Postage” if First-Class Mail with a return address. The sender may affix the additional postage, cross out the reason for nondelivery, and remail the piece.

How do I know if my letter has enough postage? ›

Standard letters. If your letter is a standard-sized envelope and weighs 3.5 ounces or less, you will need one stamp. Large envelopes. This includes 9x12, legal, and manila envelopes, Two stamps are needed for the first ounce, and postage will be an additional $0.20 cents after.

Why do you have to pay $89 to apply for USPS? ›

Both the application and any exams are free – if you see any websites that are charging a fee they are not legitimate and should be reported to the United States Postal Inspection Service.

What happens if you fail the postal exam? ›

If you did not receive a passing score, you will not be considered for the specific posting you applied to. However, you may apply to other postings requiring the same exam or a different exam. You may also apply to other jobs that require a different exam.

What does the post office call a dead letter? ›

The term "dead mail" is perhaps a misnomer, and several jurisdictions have opted for the use of the term "undeliverable mail" as more clearly representing the status of the item whose transmission has been impeded.

What happens if you put mail in the mailbox without a stamp? ›

In case you forgot to put a postage stamp on the letter you already sent somewhere, it will be: returned to you (the sender), or; the receiver will have to pay for the missing stamp.

What happens to dead mail? ›

According to the USPS, local post offices will handle the mail or they will send it to the Mail Recovery Center in Atlanta, Georgia—also known as the post office's lost and found. “If it has no value, it is destroyed,” Brenda Crouch, a retired USPS employee wrote on Quora.

How do I know if I passed my USPS assessment? ›

Once you have completed the VEA you may check your results by logging in to your eCareer Candidate Profile. Open the Roadmap and go to the Assessments page (7). This score will be used if you apply to jobs that require the same VEA version.

How many times can you take the USPS test? ›

You may only take the assessment once per job application. If you already have an assessment score recent enough to be in the retest time period (e.g., for Exam 473 within the past 120 days), you will not be Page 5 allowed to take the assessment again; your existing score will be used for that application.

Can you take the USPS exam online? ›

A non-proctored assessment is one that you can take on your own, at any location of your choosing (for example, using a computer at home or at the library). A proctored assessment is one that you must take at a specified test center.

What does Post Office do if not enough postage? ›

If it was delivered to a post office, it will be sent back to the return address. Typically, they circle the stamp area with a pen and/or leave a note explaining insufficient postage. The letter is left in the mailbox of the return address.

What happens if a letter weighs over 1 oz? ›

Customers must affix additional postage when mailing letters weighing in excess of 1 ounce and/or letters subject to the nonmachinable surcharge or mailpieces subject to another rate of postage (e.g., large envelopes or packages).

How many stamps do I need for a 2 oz letter? ›

A letter of 1 ounce – 1 Domestic Forever Stamp costs 58 cents. A letter of 2 ounces – 1 Domestic Forever Stamp and one additional ounce stamp at 20 cents costs 78 cents. A letter weighing 3 ounces – 1 Domestic Forever Stamp and two additional 20-cent stamps – costs 88 cents.

How long does the postal exam take? ›

The proctored assessment will take approximately 90 minutes and must be completed at an approved location by trained personnel. I am applying for a job (e.g., City Carrier, Rural Carrier) that requires Exam 473.

What is the US postal exam like? ›

USPS Postal Exam 474

This is a 45 minutes long self-administered test given to those who are applying for city and rural mail carrier positions. After you submit your application for an open position, if you are deemed a good fit you will be sent an email inviting you to take a Virtual Entry Assessment - MC 474.

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