Many of our tools and resources are available to the public, including the ability to check your case status online if you have the related USCIS receipt number. In general, if you want to ask a question about a specific case using self-service tools, you should be:
Specific customer service options are available for certain populations, including Violence Against Women Act (VAWA) self-petitioners as well as those seeking T and U nonimmigrant status. See the sections below for more information.
Learn about the USCIS Contact Center
Our case status web page gives you the same information you would get by speaking to a representative, and it’s available 24 hours a day, 7 days a week, from a cell phone, tablet, or computer.
If you need to talk to a representative for another reasonand you’re in the United States or a U.S. territory, call the USCIS Contact Center.
Representatives are available Monday through Friday from 8 a.m. to 8p.m. Eastern, except on federal holidays.
Password Resets and Technical Support
Visit the links below for additional information:
- How to Reset My Password
- How Do I Unlock My Online Account?
- How Do I Change My Two-Step Verification Code?
- How Do I Get a New Online Access Code?
- How Can I Delete My USCIS Online Account?
For additional USCIS Online Account help
For technical help regarding any of the issues listed above,go tomy.uscis.gov/account/v1/needhelp,oryou cansendusa message from your USCIS online account inbox.
For FOIA related issues
If you have questions about FOIA,email us atFOIAPAQuestions@uscis.dhs.gov.
For myE-Verify related issues
If you have questions about myE‑Verify, please visitmyEverify.
InquiriesBased on Filing Location
Case-specific Questions
If you have a question about your case, you may use our convenient online tools. If you have tried our tools and still need help, you may submit an online case inquiry or call to the USCIS Contact Center. Depending on what information we need to respond to your request, wemay forward a service request to the office that is processing your case.
USCIS Service Centers
The Service Center Operations Directorate (SCOPS) has five service centers (California, Nebraska, Texas, Vermont, and Potomac) that process and adjudicate certain immigration applications and petitions.
The National Benefits Center (NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The service centers and the NBC do not provide in-person assistance with questions about your case.
If you contacted the USCIS Contact Center about a case at one of the USCIS Service Centersor the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests). If you do not receive a response within this timeframe, or if you believe the response you receivedwas incorrect, you may contactthe USCIS Contact Center to have your inquiry elevated.
Lockbox
If you have a question about a filing mailed to the Chicago, Dallas, Phoenix, or Elgin Lockboxyou may email us at lockboxsupport@uscis.dhs.govand we will answeryour email as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address. Do not include Social Security numbers in emails.
Examples of Lockbox questions include:
- The reasonyour submission was rejected;
- How or where to submit an application or petition that should be filed at one of the four Lockbox locations; and
- Filingmore than 30 days ago andnot yet receivinga receipt notice.
Adoptions
USCIS has a dedicated team to assist you with adoption questions. For information, go to ourUSCIS Adoption Contact Information page.
Inquiries for VAWA, T, and U Filings (Including Form I-751 Abuse Waivers)
If you have a previously filed, pending, or approved VAWA, T, or U-related case, you may call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833) to request information about your case or certain services, such as an address change.
USCIS must verify your identity and confirm your eligibility to receive information before providing any information or other requested service. Before calling the USCIS Contact Center, you should have your receipt notice(s) for the particular form(s) on which you would like to request information or other services for reference during the call. You should also have a copy of the pending or approved application or petition that you are calling about readily available, if possible. If the USCIS Contact Center is unable to provide information or to make the change that you requested, you may be scheduled for an in-person appointment at a USCIS field office.
Protected individuals may also send a secure message from their USCIS online account, and USCIS will call the person to complete the enhanced identity through the specialized verification process. Once a protected person’s identity has been verified through this process, the Contact Center can respond to the inquiry or provide assistance.
Petitioners and applicants may also send signed written inquiries or requests for biometrics appointments, including a new date or time or location, to:
- For cases located at the Vermont Service Center (receipt number begins with EAC):
U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
- For cases located at the Nebraska Service Center (receipt number begins with LIN):
U.S. Citizenship and Immigration Services
Nebraska Service Center
ATTN: I-918
P.O. Box 87918
Lincoln, NE 68501-7918
If the inquiry is related to a Form I-751 waiverbased on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:
- U.S. Citizenship and Immigration Services
California Service Center
ATTN: WS 13057
P.O. Box 10751
Laguna Niguel, CA 92607-1075 - U.S. Citizenship and Immigration Services
Nebraska Service Center
P.O. Box 87918
Lincoln, NE 68501-7918 - U.S. Citizenship and Immigration Services
Potomac Service Center
6046 N Belt Line Rd. STE 114
Irving, TX 75038-0020 - U.S. Citizenship and Immigration Services
Texas Service Center
ATTN: SRMT/COA or SRMT/IRT
6046 N Belt Line Rd. STE 751
Irving, TX 75038-0020 - U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
Attorneys and accredited representatives may also send inquiries to the following email addresses:
- For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applicationslocated at the Nebraska Service Center:nsc.i‑918inquiries@uscis.dhs.gov
- For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applicationslocated at the Vermont Service Center:HotlineFollowupI918I914.vsc@uscis.dhs.gov
- For all T nonimmigrant status and T-based adjustment of status applications:HotlineFollowupI918I914.vsc@uscis.dhs.gov
- For all VAWA petitions:HotlineFollowUpI360.vsc@uscis.dhs.gov
Note: To receive a response, the individual making the inquiry must have a properly executed Form G-28, Notice of Entry of Appearance as Attorney or Representative, filed on the specific case. We will not respond to emails from anyone who is not named on the Form G-28 on file for the case.
Make an Inquiry BasedonType of Request (Canadian Applicants, Employers, and Military Members)
Employers
The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. They can also answer your questions about E-Verify policies and procedures, Form I-9 and employment eligibility.
Immigrant Investor Program Office (IPO)
Contact E-B5 support for questions about the Immigrant Investor Program.
Military Help Line
Phone: 877-CIS-4MIL((877) 247-4645).If you are deaf, hard of hearing, or have a speech disability, please dial 711 to access telecommunications relay services.
For more information, visit the Military Help Line page.
Make a Media Inquiry or Contact the Public Engagement Division
Speak with a USCIS spokesperson regarding media inquiries.
Contact the Public Engagement Divisionor a community relations officer.
Submit Feedback on Policies, Forms and Regulations
How to Stay Informed on Opportunities to Provide Feedback
You may sign up with USCIS to receiveautomatic notifications, including information regarding new regulations, policies, and forms or changes to them.
You may search the latestUSCIS Federal Register notificationsregarding regulations, forms and other information collection activities.
How to Provide Feedback to USCIS
USCIS Policies
We invite the publicto submit feedbackregarding Policy Manual publications. Feedback received is not considered public comments for purposes of notice-and-comment rulemaking.However, USCIS appreciates hearing from the public and considers the feedback we receive informally to identify areas where USCIS can improve service or, where legally permissible, make changes to existing policies that may impact individuals seeking immigration benefits. See our Policy Manual Feedback page for information on how to submit policy feedback.
Regulations, Forms, and other Information Collection Activities
Federal agencies that propose new regulations or forms, or changes to existing regulations or forms, generally publish notices in theFederal Registerand provide a specific period of time to receive public comments. You may submit comments atregulations.gov, following the instructions in the Federal Register publication about the specific rule, form or other information collection.
Other Feedback
To provide feedback on any of our engagements, areas of concern, or requests for additional information, visit ourFeedback Opportunitiespage.
Visit a USCIS Field Office
If our online tools do not provide the help you need, please call the USCIS Contact Center to request an appointment.
Access and Research (Make a FOIA Request, Visit theHistorical Reference Library and Make Genealogy Requests)
Freedom of Information Act (FOIA)
Visit ourFOIA and Privacy Actwebpage to make an inquiry.
Historical Reference Library
The USCIS Historical Reference Libraryis open to non-USCIS researchers by appointment only. For a research appointment or other assistance, please email CISHistory.Library@uscis.dhs.gov.
Genealogy Program
Visit ourUSCIS Genealogy programwebpage to request genealogy recordsand makegeneral genealogy inquiries.
Report (Fraud, Employee Misconduct, and Website Errors)
Immigration Fraud and Abuse
Visit our Report Fraudwebpage toreport:
- H-1B visa violations
- H-2B visa violations
- EB-5 fraud
- Asylum fraud
- Marriage fraud
- Other immigration benefit fraud
USCIS Employee Misconduct
Visit our website to report employee violations, misconduct, or abuses.
General Feedback
Visit the Feedback Opportunities page to share your ideas and comments with USCIS. If you would like to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices, you may contact us atpublic.engagement@uscis.dhs.gov.
Website Errors and Feedback
If you would like to provide feedback on this uscis.gov website, you may email us at uscis.webmaster@uscis.dhs.gov. Para español, envíe un mensaje de correo electrónico auscis.espanol-webmaster@uscis.dhs.gov.
Do not send information about specific cases to this address. We only accept website-related comments.
Although we will read every email message within two business days,we are not able to respond to each message we receive.
