Top 428 Reviews From Legit Safe Home Security, Inc. Buyers (2024)

Customer ServiceInstallation & Setup

Do not do business with this company!!! In January I ordered a camera when reestablishing service after my Mother was widowed. $350.00. To date it has never been installed. Double billed for monthly service. When I asked customer service about it I was told that they would not return the money but would apply it to next month's bill. I have tried on 5 occasions via phone to resolve these issues but the company only wants to tell me that they want to retain the account. Now they are doing the same by email. 5 months and counting!!

Customer ServiceReliability

If you want long-term, this maybe ok. I had a problem...the alarm goes off for no reason and will not shut off. I have called and spent more than an hour on the phone while it is beeping. They could not shut it off. They finally had me unplug it. Still beeping. I have asked them to remove it from my home. It’s going off for the third time tonight. Still beeping…..

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Customer ServiceContract & Terms

Was cleaning out my email when I ran into some old emails from 2017. In 2012 I got suckered into using these clowns. Tried getting out of it after 3 years because we had gotten rid of our land line. But contract. Ok, so that was on me. I was told on the phone that I couldn't cancel until Jan 2017 because I was in a 60 month contract with them, and then I would be on a month to month contract. Fast forward to Jan 2017 and I call to cancel and was told it was no problem. I see a new charge come out the following week and then get told by someone else that I can't cancel because I'm in CA I was now on a year to year contract. I literally read the contract line by line to them and they still say "nuh uh". Contact CA Dept of Consumer affairs and it was resolved in 2 weeks with the charge reversed. Long story short, DO NOT USE THESE CLOWNS.

MonitoringReliability

Safe Home Security I had it for several years and had to cancel the service. First of all the control panel was not reliable. Every other month I got a message saying that the panel was not communicating to the monitoring depth. Plus I got a Hassle in trying to cancel the service. I'm going with a more reliable company

Customer ServiceContract & Terms

This company is the worse with customer service. Also, when you want to cancel services, they want you to send a cancelation letter, which we did, but they never answered. They also claimed that after cancelation it takes 60 days to disconnect services, and they keep charging, even though we were no longer under their contract, we were month to month.

Customer ServiceContract & TermsSales & Marketing

What a scam. My journey began with "Smart Home Solutions", a company by Toll Brothers. They were unresponsive, unprofessional, and possibly the worst customer experience I have ever had. Multiple support tickets went unanswered and a manager never called me back. Finally, someone reached out to me and said because of my bad experience they would cancel my account and waive the remainder of my contract. 3 days later this company "acquired" my account and everything has started over. The cancellation department didn't care about my experience and said pay up or they will bang my credit. Don't use these scammers. Thanks for the worst experience I've ever had.

Customer ServiceContract & Terms

I’ve owned my business the past 5 years. Terrible customer service. My sensors on my door is messed up. They told me it would be 99 dollars to come out and have it fixed & they auto renewed my contract until September 1st 2026. So 60 days before that happens I need to send in a email to stop the auto renewal which I definitely will! I’d rather take the loss & buyout the remainder of my contract.

Sales & Marketing

I responded to an advertisem*nt that I thought was from ADT- for a doorbell camera. Made an appointment for 7-1-23. On 7-1-23 Salesperson- Elliot **, came to my home, introduce himself as my appointment for doorbell camera. He began changing out ADT equipment and another guy installed Safe Home Security equipment. Once he finished with that he said that my internet wasn't compatible for the doorbell camera. He threw all of ADT equipment in the garbage.

Customer ServiceContract & Terms

It took 6 months to send the service guy to fix the malfunction, and when it didn't work I called and asked them to come and get the lock & cameras. They ignored me and kept the service running. And 4 years later I'm on collection. And they explain the (evergreen law) which I've never heard of before while the fraudulent sales person told me it's 2years contract only because that's what I asked for. Of course I can settle this for $100 But litigation feels much better with these kind of fraudulent businesses.

Customer Service

Safe Home Security is a scammer. They asked you to send a cancelation letter and a sell of your house then tell you, "Ok now see if the new buyer want to buy the equipment. I inform them they did not. Safe home said they will work with me. Never call me back. I had to call them back. Spoke to 5 different people. Each person had something differ to say. Like they never got my cancelation letter I offered to send it again. Now I have their equipment because first they said I needed to return it. Now they said it's mines I can put it in someone else's houses. Or I in my house that they already monitor. I sold my house in Dec. They continue to take money out of my account. No answer from no one. Scammer.