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Steff2
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11-21-201906:43 AM
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Product: 5DT80EC X360
Hi,
we have at the moment a lot of Laptops which can be not found on Partsurfer.
Why? Its hard to order Spareparts without a lot of Information from HP Partsurfer
Examples: X360 - Product HP :5DT80EC
Any hints?
...
Regards
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I have the same question
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Paul_Tikkanen
166,030 40,707 26,676 1,605
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11-21-201907:22 AM
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Hi:
The only thing I can think of is the PC is too new, and the details haven't been entered in the site yet because of this notice...
* PRELIMINARY UNENHANCED DATA *
So it is working just fine as it gave the basic info for the product number you posted.
360 1030 G3.
If you need a part for it you can also check chapter 3 of the service manual for yourHP EliteBook x360 1030 G3 Notebook PC.
That will have the list of orderable parts with their HP part numbers.
http://h10032.www1.hp.com/ctg/Manual/c06074672
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Paul_Tikkanen
166,030 40,707 26,676 1,606
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11-21-201907:22 AM
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Hi:
The only thing I can think of is the PC is too new, and the details haven't been entered in the site yet because of this notice...
* PRELIMINARY UNENHANCED DATA *
So it is working just fine as it gave the basic info for the product number you posted.
360 1030 G3.
If you need a part for it you can also check chapter 3 of the service manual for yourHP EliteBook x360 1030 G3 Notebook PC.
That will have the list of orderable parts with their HP part numbers.
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Steff2
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Hi Paul,
thanks a lot that is very helpful for us! As long the other isnt working we are using this.
But i as well reported it now to Parsurfer as an issue. Because this model is out since January to us
Best Regards
Stefanie
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Paul_Tikkanen
166,030 40,707 26,676 1,576
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11-22-201906:57 AM
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You're very welcome,Stefanie.
Since this is a peer to peer forum, hopefully you have contacted HP directly and reported the problem.
Otherwise, you can contact the HP executive team at the link below and report that the Partsurfer system is not working for some models.
https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html
It is definitely working for most models, as I just randomly selected a recent HP business notebook, and here is a complete parts breakdown...
http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=7GZ71EC
Have a great weekend,
Paul
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