Change Healthcare (CHC) is our clearing house, and you will need to complete a free registration to access claims information. If you need help with registration please see your Supervisor or Administrator.
Check Claim Status
For Claims Submitted Electronically:
Contact your Practice Management System Vendor or Change Healthcare Customer Support for assistance with obtaining claim status. Please note you can also obtain claim status via a real-time claim status inquiry. Contact your Practice Management System Vendor for additional information.
Please allow 30 days from the date you submitted your claim for a claim status to be available.
For Claims Submitted via Paper Claim Forms:
Members:
- Live Chat
- Call Center at 800-638-2610
- Click here: info.selmanco.com/chat
- Please note you will need the phone number and zip code related to the policy.
Providers:
Please email our customer service team at tricaresupplementprovider@selmanco.com. A Customer Service Representative will respond within 24 hours.
Please allow 30 days from the date you submitted your claim for a claim status to be available.
Check Payment Status
We have two options for you to follow to check the status of your claim.
1. Call CHC Support Team for service:
- EFT Payment Support: 1-866-506-2830 select option 2
- ERA/Remittance Inquiries: 1-866-742-4355 select Provider - Support - Remittance
2. Use CHC's Payment Manager for remittance searching, viewing, printing, and downloading EOBs.
Please allow 30 days from the date you submitted your claim for a status to be available.
Get Paid for Claims
The Change Healthcare EFT service enables health care providers to have SelmanCo payments deposited electronically into their bank accounts at no cost.
1. For EFT enrollment, visit Change Healthcare:
- Online: www.changehealthcare.com/eft >>> EPayment Request Forms
2. For support, making changes, updates, or enrollment issues, please call 866-506-2830
- EFT Payment Support Option 2
- Enrollment Issue Option 4
ERA-1, Enrollment Claims Issues-2, Real Time Eligibility-3
Submit a Claim
Please include a copy of the primary EOB with your claim form. Please note, our claims address has changed in 2021.
By Mail:
Attn: Claims Dept.
SelmanCo
PO Box 14043
Lexington, KY 40512
By Fax: 301-926-2621
Payer IDs for Claims
If you have submitted health care claims to SelmanCo for services rendered for your TRICARE or CHAMPVA Supplement Plan insureds, the information below can help you save time. Please note:
| Real Time Eligibility Benefit Inquiry and Response 270/271 Transactions | Real Time Claim Status Inquiry and Response 276/277 Transactions | Claim Submission 835/837 Transactions | EFT | Remit Images | |
| Dates of Service on or After January 1, 2019 | Payer ID 52214 | Payer ID 52214 | Payer ID 52214 | Payer ID 52214 | Payer ID 52214 |
