CAN I PICK UP MY CAKE?
Yes! However, we don't recommend it for multi-tiered or 3D cakes. These cakes in particular are tricky business and are surprisingly heavy. Remember, there are only two people who can be trusted to deliver a specialty cake: the one who made it and the one who paid for it!
DO you make FAKE TIERS/CAKES?
Yes...and no. We want to have both creative control and control over ingredients. The thing is, taste is really important to us so we only provide faux (fake) tiers with actual cake. Here are 2 scenarios:
Scenario 1:You want to use one of our cakes for display but serve a wedding cake purchased somewhere else. Unfortunately, we don't want our name associated with a cake someone else made. Our hard-earned reputation is on the line! In this case we won't create a faux cake.
Scenario 2:You want a 5 tier cake but only have 65 guests.For 65 guests you would need a 2 tier cake, but your dream wedding cake has 5 tiers! We are happy to make the necessary tiers to feed your 65 guests and provide as many faux tiers as required to create the wedding cake of your dreams.
Cakes in general should not be refrigerated as they will sweat, the colours can run and sugar flowers and any fondant decorations will wilt. Ideally, the cake should be kept in an air-conditioned room before and, if possible, during the event. Cakes can be refrigerated after cutting or freezed (wrapped up tightly) to preserve.
HOW DO I CARE FOR MY CAKE?
All deposits (which is 50% of the total cost) are forfeited if an order is cancelled.
No refund is provided if order is cancelled within five (5) business days of the event.
If total order is paid and Cakes by Renee is notified more than 7 days prior to the event, then 50% of the total cost is refunded (the other 50%, being your deposit,is forfeited).
